Terms & Conditions

THE HOUSE OF TRY 2025

If you’ve lost your ticket, didn’t receive it, or have any other problem, please contact Eventix. Visit their website for more information. You can buy your tickets online as long as we’re not sold out. Buying tickets means you agree to our general terms and conditions. Tickets cannot be cancelled nor exchanged for another day. Printing your ticket is not necessary. Show it on your mobile phone and save some trees.

If you haven’t found the answer you’re looking for, please contact [email protected] for questions.

DEFINITIONS

Agreement: the agreement between the Customer and the Festival Organiser for the purchase of Festival Products and/or Services. This Agreement consists of these Conditions, the purchase confirmation and any other provisions attached to or referred to in these Conditions.

Conditions: the present general terms and conditions, including any annexes.

Consumer: the natural person not acting in the course of his or her commercial, business, craft or personal activity.

Customer, You, Buyer: means the consumer, legal entity or de facto association that enters into the Agreement for the purchase of the Festival Products and/or Services as provided herein.

Festival: the 2025 edition of ‘The House of TRY’, taking place at Meirenstraat 3, Malle, Belgium on 3 May 2025.

Festival Organiser: The House of TRY BV, with registered office at Antwerp, Meirenstraat 3, Malle and company number ..., the organiser and producer of the event.

Festival Products and/or Services: means the products and/or services relating to the Festival, as offered to and purchased by the Customer through the Official Sales Channels.

Festival Site: Meirenstraat 3, Malle, Belgium.

Force Majeure: Any of the following circumstances which render the performance of obligations (other than payment obligations) under the Agreement and/or the Festival impossible, impracticable or unsafe: natural disaster, unavoidable accident, fire, strike or other industrial action, war or threat of war, act of hostility towards the state, act of terrorism or threat thereof, riot or civil commotion, national emergency, promulgation, rule, order or act of any government or instrument of government, failure of technical facilities, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption or significant delay or failure of technical facilities, or failure or significant delay of necessary transport services, or any other event or circumstance beyond the reasonable control of the Parties, as applicable. Adverse weather conditions shall in principle not be considered a Force Majeure event, provided, however, that if such weather conditions are severe or threatening enough for a declaration by applicable governmental authorities that the conditions threaten public safety, such weather conditions shall be considered a Force Majeure event hereunder.

Official Ticket Distributor: Weeztix BV.  

GENERAL TERMS AND CONDITIONS

Article 1 – Scope of Application

1.1 These terms and conditions apply to the purchase and attendance at The House of TRY Festival 2025.

1.2 By purchasing tickets, the Customer agrees to be bound by these Terms and Conditions.

Article 2 – Ticket Purchase

2.1 Tickets can be purchased online through the Official Sales Channels or on-site at the Festival entrance, subject to availability. 2.2 The Customer must ensure that all details provided during the ticket purchase are correct. The Festival Organiser is not responsible for mistakes made by the Customer.

2.3 Tickets purchased are non-refundable, non-transferable, and cannot be exchanged for another date or event.

2.4 Tickets should be shown on a mobile device or printed (if necessary) at the entrance to gain access to the Festival.

Article 3 – Payment and Ticket Delivery

3.1 Tickets are delivered via email after successful payment through the Official Sales Channels.

3.2 The Customer is responsible for ensuring they receive their tickets. If the ticket is not received, the Customer should contact Eventix or email [email protected] for assistance.

3.3 The Customer may need to register on the Cashless System to use the Festival wristband for purchases at the Festival.

Article 4 – Age Restrictions

4.1 Attendees must be above the age of 18, showing your ID pasport when entering is an obligation.

4.2 The Festival Organiser reserves the right to request proof of age at any time.

Article 5 – Safety and Security

5.1 The Customer agrees to follow all instructions and safety procedures provided by the Festival Organiser, including those related to security, health, and safety.

5.2 The Festival Organiser reserves the right to remove any person from the premises if they pose a threat to safety, health, or order, without any refund of the ticket price.

5.3 Attendees must not bring any prohibited items onto the Festival Site, including but not limited to weapons, drugs, and glass bottles. The list of prohibited items will be communicated prior to the event.

Article 6 – Force Majeure

6.1 If the Festival is canceled or altered due to Force Majeure, the Festival Organiser is not responsible for any costs incurred by the Customer, such as travel expenses, accommodation, or other related costs.

6.2 In case of Force Majeure, the Festival Organiser may reschedule the event, offer refunds, or provide alternative solutions, as determined at their discretion.

Article 7 – Liability

7.1 The Festival Organiser is not liable for any personal injury, loss, or damage to personal property that occurs during the Festival, except where required by law.

7.2 Attendees enter the Festival Site at their own risk.

Article 8 – Privacy and Data Protection

8.1 The Festival Organiser collects and processes personal data in accordance with applicable privacy laws. The data is used for ticketing purposes, communication, and other Festival-related activities.

8.2 By purchasing tickets, the Customer agrees to the processing of their data as outlined in the Festival’s privacy policy.

Article 9 – Changes to Terms

9.1 The Festival Organiser reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to the Customer before the event.  

By attending The House of TRY, you acknowledge and accept these Terms and Conditions. Should you need further information or assistance, please contact us at [email protected].